ANY QUESTIONS?

Can I visit Toffmusic.com?

Yes, of course You can! We also have a normal shop that you can visit during the week, accept sundays. Openingshours are 10.00-18.00, except for monday, 13.00-18.00.

Are there any reductions?

Yes, there are! For any order above €100.- there's a discount of 5%. The discount will automaticaly be shown in the basket-display.

What must i do when i've made a mistake?
Send an e-mail to info@toffmusic.com what has gone wrong. Mention your ordernumber and the complaint. We will make sure everything is going to be fine by the time your package leaves.

How long will it take before my order is shipped?
If the payment is in your goods will leave directly!

What happens if an article that I wished for in my wishlist comes in? The moment the article comes in you will get an e-mail to confirm you that there's new stock. You can order the article directly then.

What to do when something is wrong with the order I have received ?
Just sent us an e-mail: info@toffmusic.com or call at +32.14.423195


How long do you keep my order aside?
If you don't pay your order directly there is a slight chance your wanted article will get out of stock in the period you wait between ordering and paying. So in fact you have to pay directly to be sure you'll get all your ordered goods in time.

Can I pay cash on delivery (cash on delivery/ pay to the postman)?
Yes, You can please contact info@toffmusic.com and chose 'bank-transfer' when you check-out the order!

How can I follow my parcel? All parcells will leave by UPS Standard Services. Normally the deliverance will take one day in BeNeLux and France. It's really easy to track down your package by using the track-trace code you'll get from us. Don't hesitate to contact us if there's any trouble.

Can I also order without having registered?
Yes you can. In fact you can make a profile the moment you want to confirm your basket.

Other questions?
You can e-mail us at info@toffmusic.com
or phone at +32.14.423195